Right of withdrawal and return
According to the Danish Sale of Goods Act, a 14-day return policy shall apply when you shop with us.
The withdrawal period will expire 14 days after the day on which you;
- receive your product
- gain physical possession of the last product, when it comes to an agreement for several products that have been ordered in one order and delivered separately.
In June 2014, a new Sale of Goods Act entered into force. The Sale of Goods Act now also allows returns for online purchases where the seal is broken and the product has been tested. A distinction is made between withdrawal of the purchase and return of the purchase.
Withdrawal: Here, the product is returned unused and in original packaging and the entire purchase price is refunded
Return: Here, the product is returned (in our case) after the chair has been assembled and tested. The purchase price is refunded wholly or in part after an assessment of the product's condition.
Within 14 days of receipt, you must notify us that you want to withdraw your purchase. The notification must be provided to email@example.com. In your notification, you must clearly indicate that you want to use your right of withdrawal.
This right of return only applies to products in unopened packaging that have not been used. You cannot withdraw simply by refusing to receive the product without notifying us thereof at the same time.
Right of return:
Within 14 days of receipt, you must notify us that you wish to return your purchase. The notification must be provided to firstname.lastname@example.org. In your notification, you must clearly indicate that you want to use your right of return.
You shall only be liable for any depreciation of the value of the product, which results from handling other than what is necessary to determine the nature of the product, characteristics and the way in which it works.
If the product has been tried beyond what is described above, we shall consider it used, which means that upon withdrawal of the purchase, you will only be refunded part or none of the purchase amount, depending on the product's commercial value.
In order to be refunded the entire purchase amount you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
Refund of the purchase amount
If you use your right of withdrawal, we will refund all payments received from you, excluding charged delivery costs, without undue delay and in any case within 14 days from the date we receive notification about your decision to withdraw from this agreement.
If you use your right of return, you will be refunded the full amount, excluding eventual delivery charges . In case of depreciation of the value of the product for which you are liable, this depreciation is deducted from the purchase amount.
Please note that a return will be at your own expense.
When you make a return, we will refund all payments received from you, including delivery costs (not the return costs). We may withhold the refund until we have received the product return and assessed its condition, however, only up to 14 days after we have received the product.
We shall always provide refunds back to the same payment method that you used for the initial transaction.