24 months guarantee
When you purchase on this website (evomove.com) your order comes with a 24 months' guarantee, meaning that the product can either be repaired, exchanged, refunded or reduced in price, depending on the actual complaint. This naturally depends on whether or not the complaint is justified and that the defect has not arisen as a consequence of using the product incorrectly or other damaging behaviour. Please note that natural wear on moving parts, such as Anti tilt castors is not included in the guarantee, but can be ordered separately as a sparepart.
How quickly must I complain?
You must complain to us within 'reasonable time' after discovering the product defect. We recommend that you notify us as soon as you discover the defect. If you complain within two months after discovering the defect, your complaint will always be on time.
How do I complain?
You must send an email to: email@example.com, preferably enclosing pictures and a description of the problem. If the product should be returned to us, we will send you a return freight note to use when you send it.
We refund fair freight expenses
If the complaint is justified, we will naturally refund your return freight expenses, if you use the return freight note provided by us.
Please forward your item to:
DK - Søborg
Enclose a description:
When you return the item, please inform us of the problem in as much detail as possible.
Please note! We do not receive packages sent cash on delivery or similar. Remember that the product must always be returned to us in appropriate and safe packaging.