Contact Us

Need help? Have a question? Our Customer Care Department is ready to assist you with any questions or concerns you have. You will also find answers to many questions under our FAQ section here. If you are media or a blogger, please contact us here.

Mailing Address

Attn: Customer Care Dept.
Regal Lager, Inc.
3350 Town Point Drive, Suite 100
Kennesaw, GA 30144

E-Mail Us

Call Us

800-593-5522
Monday - Friday from 8:30 - 5:30 EST.

 

  

customercare

Regal Lager

Nomi is distributed in the US and Canada by Regal Lager, Inc. Regal Lager is the exclusive distributor of carefully selected high quality baby and children's products in the United States and Canada. For more information on our brands, including Nomi, Lascal, Dékor, Love To Dream and Qdos, please visit: www.regallager.com.

Evomove A/S

Nomi is manufactured by Evomove, a Danish company with headquarters in Copenhagen. Nomi is designed for maximum safety and to inspire movement in many different sitting positions. 

Register your Nomi

FOR SAFETY ALERT OR RECALL ONLY

We will use the information provided to contact you only if there is a safety alert or recall for this product. We will not sell, rent, or share your personal information. If you register on this Web site you do not need to fill out the card that came with your product. 

 

Click Here to Register your Nomi

register

Warranty Claim Form

We stand by our products and want to help you with any problems you may be having. 

Evomove A/S warrants to the original purchaser that this product will be free from defects in material and workmanship for 2 years from the date of the original purchase. Evomove A/S will, at its option, repair or replace this product if found to be defective in material or workmanship. This warranty does not cover the effects of normal wear and tear or damages resulting from negligence, improper assembly, modification, accidents, misuse or abuse of this product.

 IMPORTANT! Immediately register your Nomi High Chair so we can contact you in the unlikely event of a safety recall. Register online at www.regallager.com/RegisterNomi or mail in the attached registration card.

 

Click here for the Warranty Claim Form 

FAQ

Why can't I order Nomi Baby, Nomi High Chair or Nomi Chair on the Customize Your Nomi page?

The Nomi website is strictly an informational website to help you understand the Nomi Concept and see the available color combinations that will fit in best with your home decor. To purchase, please visit your local retailer or purchase from one of our authorized online retailers. Click here to find a retailer.

Where can I see Nomi in person?

We are in the process of expanding distribution of the Nomi concept throughout the US and Canada and new stores are constantly being added to the map. If you want information about a retailer near you, please click here to check our retail locator or click here to contact our Customer Care team. 

Why are the screws so hard to tighten?

We have chosen to treat all Nomi screws with Tuflok® blue colored coating, which prevents the screws from loosening up over time and reduces the need to retighten the screws. It takes a little more effort to turn these screws, and you have to counter-tighten the four screws in the foot of the chair (with the large Allen Key). This ensures the best possible safety, and limits the need to retighten the screws.

How can I attach the knobs more easily?

Don't force the knobs, you can potentially cross thread them. Gently turn to lock onto threading and turn until tightened. 

Can I wash the Nomi cushions and the Mattress/Cushion for the Nomi Baby?

Yes, wash separately and low iron if needed. Do not bleach, dry clean or tumble dry.

Is there a Warranty?

Evomove A/S warrants to the original purchaser that this product will be free from defects in material and workmanship for 2 years from the date of the original purchase. Evomove A/S will, at its option, repair or replace this product if found to be defective in material or workmanship. This warranty does not cover the effects of normal wear and tear or damages resulting from negligence, improper assembly, modification, accidents, misuse or abuse of this product.

 IMPORTANT! Immediately register your Nomi High Chair so we can contact you in the unlikely event of a safety recall. Register online at www.regallager.com/RegisterNomi or mail in the attached registration card.

Is it possible to remove the warning labels from the Nomi Baby/Nomi High Chair?

  • Warning labels on the Nomi chair are currently part of the voluntary ASTM standard and are per se not legally required, but all responsible manufacturers follow the ASTM standard.  However, from June 2019 the ASTM high chair standard will become a mandatory federal regulation and at that point all high chairs must have these warning labels. By attempting to remove the warning labels from your Nomi products, you may damage the product and VOID the warranty.
  • The warning labels on the Nomi High Chair, two in English and two in French for Canada, are placed on the Crotch Restraint, please see photo below.  The warning labels are only required for the high chair use mode and not for the extended use of the Nomi as a chair for an older child.  So once you convert the high chair into a chair by removing the Harness and the Crotch Restraint, the labels are automatically removed from the product and your Nomi chair will look clean and nice for it's very long useful life.
  • Warning labels on the Nomi Baby, one in English and one in French for Canada, are federally mandatory and placed at shoulder level on the fabric cover, please see photo below.  These warning labels are heat sealed onto the fabric and will ruin the fabric if attempted to be removed, voiding any warranty.

 Where are the Small Allen Wrenches located?

The Small Allen Wrenches are located under the footrest.

I can't get my seat/footrest to be stable against the stem, am I doing something wrong?

Make sure the plastic washer is placed correctly with the curved side against the wood of the stem and the groove against the knob.

Where are the Nomi products made?

In Slovakia, Europe

Do I really need to buy the Nomi High Chair to use the Nomi Baby?

Yes!  The Nomi Baby is only an attachment that attaches to the stem and the foot cross from the Nomi High Chair.  The Nomi Baby cannot be used as a stand-alone bouncer without being attached to a stem and foot cross.

 

 

 

User Guide

ASSEMBLY VIDEO: NOMI BABY

  

ASSEMBLY VIDEO: MOUNTING THE NOMI BABY BASE

 

ASSEMLY VIDEO: NOMI HIGH CHAIR

 

DOWNLOAD INSTRUCTIONS/USER GUIDES:

NOMI BABY USER GUIDE 

NOMI HIGH CHAIR USER GUIDE

NOMI CHAIR USER GUIDE

TRAY BY EVOMOVE USER GUIDE