Should the screws be this hard to fasten?

We have chosen to treat the screws with Tuflok® (coloured) coating, preventing the screws from loosening. It takes a little more effort to turn these screws, just as you have to counter-tighten the four screws in the foot of the chair. This ensures the best possible safety, especially if you should forget to retighten the screws. You may want to use a longer hex key or an electrical screwdriver.

What if I'm not home when the package arrives?

If you are not at home, UPS will try a second delivery or leave a note where to contact them in your post box.